top of page

Store Policy

CUSTOMER CARE

Your happiness is our priority. If you encounter any issues with your order or experience, please let us know, and we will make it right.

Thank you for choosing Rinse-A-Poo. We look forward to serving you!

PRIVACY & SAFETY

Introduction

Your privacy and safety are our top priorities. This Privacy and Safety Policy outlines how we collect, use, and protect your information when you interact with our e-commerce store. By using our website, you agree to the terms described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely)

1.2 Non-Personal Information

  • Browser type and version

  • Device information

  • IP address

  • Cookies and tracking information

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate updates about your orders or our services

  • Improve our website and shopping experience

  • Send promotional offers (with your consent)

3. Protecting Your Information

We implement a variety of security measures to ensure your information is protected:

  • Secure Socket Layer (SSL) technology for encrypted transactions

  • Regular software updates and vulnerability assessments

  • Restricted access to personal information to authorized personnel only

  • Payment information processed through secure third-party gateways

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with trusted third parties under these circumstances:

  • Service Providers: To facilitate payment processing, shipping, or marketing communications.

  • Legal Requirements: To comply with laws, regulations, or legal requests.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality.

  • Performance Cookies: To analyze site usage and improve performance.

  • Marketing Cookies: To provide tailored advertisements (with your consent).

You can control cookie preferences in your browser settings.

6. Your Privacy Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt-out of marketing communications

  • Request a copy of your stored data

To exercise these rights, contact us at [Insert Contact Email].

7. Safety Measures

We are committed to providing a safe shopping environment:

  • Regular monitoring for fraudulent activity

  • Secure payment methods to reduce risks of unauthorized transactions

  • Policies against sharing login credentials to safeguard accounts

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will delete it promptly.

9. Updates to This Policy

We may update this policy periodically. Any changes will be posted on this page with the revised date. We encourage you to review this policy regularly to stay informed.

WHOLESALE INQUIRIES

For all wholesale inquiries, please contact Dan Spangler via email at info@topdogassociates.com.

PAYMENT METHODS

Credit / Debit Cards
Offline Payments

bottom of page